Terms & Conditions

1. Scopes

These Terms and Conditions apply to all products supplied by Getenergy Intelligence except online subscription services, digital products and training sessions.

2. Acceptance of Order

No contract will subsist between us for the sale by us to you of any Product unless we accept your order. Other than as set out in paragraph 10, that acceptance will occur when we dispatch the goods to you, notwithstanding any prior communications between us. We reserve the right to require a written order form from you before accepting your order.

3. Pricing and Taxes

All prices are subject to change without prior notice. However, we endeavor to regularly update all publicly available sources of price information to ensure that you have accurate information available to you when you order. Prices also include delivery charges, unless otherwise stated. The description and price of goods will be confirmed in our dispatch note and/or invoice.

4. Payment

Our invoices are due for payment 30 days from their date. We reserve the right to charge for costs and expenses incurred in recovering late payments, and to charge interest on overdue amounts at the rate in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.

5. Delivery

We aim to dispatch within 3 working days of receiving your order, but we cannot guarantee the availability of any product and some products may therefore take longer to dispatch. All costs and delivery details will be provided in the dispatch note/email and/or invoice.

6. Refunds

We will refund the price that you paid for any product which is unsuitable for your needs if it is returned to us in its original condition within 28 days from the date of invoice. The refund will be made to you on our receipt of the Product in its original condition.
If the Product is returned because we sent it to you in error or because it is faulty, we will also refund any delivery charge which you have paid to us and any reasonable delivery cost incurred by you in returning the Product to us. In any other situation you will be responsible for the delivery costs of returning the Product to us. For your own protection, we recommend that you use a recorded-delivery service when returning any Product to us, so that you have proof of return. Please note that we will not refund any priority, express or courier element of any delivery charge.

7. Right to Cancel

By law, you have the right to cancel your purchase within seven working days of the day after the date on which you receive the Product.
On receipt of the Product in its original condition we will refund to you the price that you paid for the Product. Please note our policy on refunding delivery charges, as set out in paragraph 6 above.

8. Reliance on our Products

The contents of any of our Products do not constitute advice and should not be relied on in taking, or refraining from taking, any decision or action. Our Products should not be used as a substitute for taking legal advice from a suitably qualified lawyer.
To the extent permitted by law, we shall not be liable for any loss or damage (direct, indirect or consequential) arising out of or in connection with any use of, or inability to use, all or any of our Products or any decision or action taken, or refrained from being taken, as a result of the use of any of our Products.

9. Data Protection

We may use personal information which we hold about you to provide our products and services to you, market research purposes and to inform you about our products, services, and/or training sessions that we believe may be of interest to you.
We will not share your information with any third parties. Getenergy Intelligence will always ensure your information is protected.
Except in the situations listed above or as required by law or other regulation, we will not pass, disclose, rent or sell your personal information to any third party without your prior written consent.
If you do not wish to receive information from us, please write to Getenergy at info@getenergy-intel.com
You have the right, by written request and on payment of a small fee, to a copy of any personal data (as defined in the Data Protection Act 1998) which we hold about you.

10. Cancelling Subscription Services

Any subscriptions to loose-leaf services or journals are deemed to start from receipt of your completed order or registration form. Any cancellation by you must be in writing. No refund shall be given if you cancel a service part way through a subscription year. Details of annual renewal dates, frequency of publication and updating policy are provided with each individual subscription service product.

11. Special Trading Terms

Any supply to a bookseller, wholesaler or other distributor under favourable trading terms will be subject to a separate supply agreement negotiated with that organisation.

12. Changes

We reserve the right to amend these Terms and Conditions from time to time.

13. Governing Law and Jurisdiction

Contracts for the supply of Products between us will be concluded in the English language, shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

14. If you have any issues of post-sales support inquires, please contact us on info@getenergy-intel.com or call us on +44 (020) 3287 9539.

15. All payments are processed through a third part payment gateway. Getenergy Intelligence will never store your payment details. We will not take responsibility for any fraud or theft of information caused as a result of making an online transaction. If you need any further assistance making a payment please contact us. We always ensure we use a trusted third party payment gateway.